Terms & Conditions of the website – meter.ee
1. General
1.1. These terms of use govern the legal relations arising between Violent Investment OÜ, registration code 10016019, Kopli 72a, 10412 Tallinn, Estonia (Seller) and the person who made the purchase (Client) when ordering goods on the website www.meter.ee.
1.2. In addition to these conditions, legal relations arising from the distribution of goods through the website are governed by the legislation of the Republic of Estonia.
1.3. The Seller may change the terms of the website and the prices of goods and services. Changes will be communicated within the website environment. A confirmed order is subject to the terms and prices in effect at the time the order is confirmed.
1.4. The range of goods, prices and discounts may differ from the range of goods, prices and discounts at the actual location of the Seller.
2. Processing of personal data
2.1. Data about the Customer and his order stored in the ordering environment of the website is treated as confidential information. The seller will not disclose information that has become known to him to third parties.
2.2. Personal data provided by the Client, which the Seller received when the Client made a purchase, is protected and processed in accordance with the requirements of the Personal Data Protection Law and the Seller’s Privacy Policy.
3. Prices and ordering
3.1. The Client adds the product to the Order after selecting the product and, if necessary, selects the quantity on the product page by clicking the “Add to Order” button.
3.2. The quantity in the Order may be changed, and products may be removed from the Order until the Order is placed.
3.3. To place an order, you must enter the required data, select a delivery method and click the “Place order” button.
3.4. The order is considered finally completed after clicking the “Place order” button.
3.5. The Seller will send notification of receipt of the order to the Client’s email address.
3.6. In the absence of goods ordered by the Client, the Seller cancels the order. The order can be canceled either partially or completely. The customer will be immediately informed of the cancellation of the order. In case of partial cancellation, the Seller may request the Client’s wishes regarding the processing of the rest of the order – also about shipping or cancellation.
3.7. Product prices are indicated in the product description and include 20% VAT in force in Estonia.
3.8. The cost of delivery is added to the cost of the product if the customer has chosen delivery to the location specified by him when placing the order. Shipping costs will be calculated based on the delivery location. The Seller will send notification of the delivery cost to the Client’s email address.
4. Payment
4.1. The client pays for purchases made on the website 100% in advance.
4.2. Orders are paid by bank transfer to the seller’s bank account after receiving an Proforma Invoice. If the Client chooses the delivery method – pick-up, the order can be paid on the spot in cash or by credit card.
4.3. If the client has chosen local delivery, payment for the order is made after confirmation of the delivery cost. The final order amount along with the shipping cost will be sent to the Client via the Client’s email address.
4.4. After placing an order and paying the invoice, a confirmation will be sent to the Client by email. When delivered to the location, a delivery note is included. The invoice is provided by email.
5. Right of refusal, return and exchange of goods
5.1. The Client has the right to refuse the goods received within 14 calendar days from the date of receipt by sending the Seller a written refusal statement by mail or with a digital signature by email.
5.2. The Seller confirms receipt of the application to refuse the goods by sending a notification to the Client.
5.3. The customer is obliged to return the goods within 14 calendar days from the date of filing the return application. The return period begins from the day on which the Customer or a third party indicated by him, who is not the carrier of the goods, received the goods into his possession. If the delivery consists of more than one parcel, the withdrawal period begins to run from the moment the last parcel arrives to the Client.
5.4. The customer can return the goods to our warehouse at Kopli 72a, 10412 Tallinn, Estonia.
5.5. After returning the goods, the Seller returns to the Client the amounts paid by him, however, the costs of delivering the goods to the Client will be excluded. When returning goods, the Customer bears all costs directly related to the return.
5.6. In the event that the Customer wishes to exchange or replace an item, the Customer must notify the Seller in writing or by email and include an invoice. In the event of an exchange or replacement of goods, the Customer bears all costs directly related to the return of the goods, except in cases where the returned goods do not correspond to those ordered.
5.7. A prerequisite for returning or exchanging goods is a completely unused product, on which all labels and other documents attached to the shipment, including the invoice issued to the Client, are preserved.
5.8. The right of return does not apply to special orders that are not listed on the website.
5.9. If an item returned to the Seller is not eligible for an exchange due to out of stock of the type requested by the Customer, the Seller will contact the Customer.
6. Filing a complaint
6.1. The Seller is responsible for the non-compliance of the goods with those specified in the order and any defects found in the goods within 2 years from the date of receipt by the Client.
6.2. If a non-conformity of the goods or defects of the goods is detected, the Client undertakes to immediately, but no later than within 3 days from the moment of discovery of the discrepancy, notify the Seller by sending the relevant information to the email address info@meter.ee or in writing to Violent Investment OÜ, Kopli 72a, 10412 Tallinn, Estonia.
6.3. In case of non-conforming or defective goods, the Client has the right to demand that the Seller fulfill his obligations, refuse the contract or terminate the contract and demand compensation for losses and a price reduction.
6.4. If the product does not correspond to what is specified in the order or has defects, the Customer has the right, first of all, to demand replacement with a product that corresponds to the order and without defects, or to return the product at the expense of the Seller.
The Client has the right to demand a reduction in the purchase price of the goods or termination of the contract and the return of amounts paid for the goods if the Seller is unable to replace the goods.
6.5. In the event of a non-conforming product being returned, the Customer will be refunded the amount paid for the product, together with shipping costs, to the bank account specified by the Customer, no later than 14 days. The Seller has the right to defer the return of amounts paid until the Customer returns the goods in his possession.
6.6. The Seller is not responsible and does not reimburse the Customer for expenses incurred in case of non-conformity of the goods with the requirements or presence of defects if:
6.6.1. The goods are damaged due to the fault of the Client;
6.6.2. Defects arose due to improper use, incl. as a result of non-compliance with care instructions;
6.6.3. The product has been modified under normal use.
6.6.4. There is no document confirming the purchase.
6.7. In the event of a dispute between the Client and the Seller regarding defects in the goods, the Client has the right to contact the Seller with a claim, indicating in the claim submitted in writing or by email, his name and contact details, the date of filing the complaint, the defect of the goods, and the requested it’s a decision for them. The Seller will respond to the Customer’s complaint in writing or by email within 15 days.
6.8. If the Client and the Seller do not reach an agreement on the dispute and the value of the disputed goods is at least 30 euros, the Client has the right to contact the consumer complaints committee of the Estonian Consumer Protection Board (www.komisjon.ee) for an out-of-court settlement of the dispute and use the online procedure -European Union Dispute Resolution at http://ec.europa.eu/odr. Consideration of a complaint by a consumer complaint committee is free of charge for the parties. Dispute resolution at the Estonian Consumer Protection Department is carried out in accordance with the legislation of the Republic of Estonia.
6.9. In case of disagreement with the decision of the commission, the parties have the right to go to court at the location of the Seller.